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Salesforce Data Recovery is Back

Many people were shocked to learn that Salesforce was discontinuing its Data Recovery Service back in 2020. According to Salesforce, the service was discontinued for a number of reasons, chief among them the small number of customers who actively used it and the rise in the number of third-party alternatives available. A statement at the time from Salesforce read, ‚ÄúCustomer Trust is our number one goal. Due to its duration and dependability, the data recovery procedure fell short of our high requirements for user experience. Many members of the Salesforce Community felt it was a huge loss, demonstrating that the service’s worth is only in its presence. In a recent series of events, however, Salesforce declared that the recovery service would return with upgrades.

The Data Recovery Service is what?

Customers can submit a support request through the Salesforce Data Recovery service to retrieve potentially lost data and metadata. For many who lack other backup plans, the service is considered as a last choice. Although it takes at least 6 to 8 weeks and costs $10,000, this technique cannot ensure 100% data recovery. The fact that at least one in three businesses experience SaaS data loss thus emphasises the critical nature of this service and its advancement.

The Salesforce Backup and Restore Services Updates:

Three changes have been made to the service as a result of the most recent announcement from Salesforce:

As previously mentioned, the complete U-turn on the immediate retirement of the Data Recovery Service.

The AppExchange options on this platform already provide consumers with more functionality than just weekly data exports and data recovery services with over 150 reliable backup and restorative solutions.

You may find a list of dependable companies that offer these solutions here on the AppExchange.

According to Salesforce, “this summer, we’ll pilot Salesforce backup and restoration services that are built natively on the Platform.” This is consistent with the primary outputs that we have all come to anticipate from Salesforce.

You can find more details about these improvements here.

What does the Salesforce Data Recovery and Backup Service’s future hold?

Particularly, the expansion of outside solutions OwnBackup, in particular, is well-known and has more than 3000 customers at the moment. Not to mention that it recently raised $167.5 million in funding, with renowned investors including Salesforce Ventures, Insight Partners, and Sapphire Ventures serving as the lead investors. Salesforce plans to release its own backup solution that will operate on the Salesforce Platform in order to combat this expansion. This is undoubtedly an intriguing move on the part of Salesforce, which may lead to attempts to upsell their new service to current clients in an effort to compete with OwnBackup and others. As a result, in order to succeed in this cutthroat market, Salesforce may try to incorporate capabilities that are comparable to those offered by current partners through the App Exchange. The following is a list of these probable characteristics:

Backups that are entirely automated: OwnBackup does not require tedious manual backups because it is totally automated.

Customizable retention: OwnBackup offers 99 years of monthly backup storage in addition to 25 years of storage for daily backups.

There is no cap on the amount of storage space that can be used for your data.

Recovery Time Objective (RTO) and Recovery Point Objective (RPO) numbers that are competitive: This lessens the quantity of data that will be lost by your company and the amount of time it will take to retrieve it, which was one of the primary reasons Salesforce first discontinued the Data Recovery Service.

Factors to Take Into Account When Selecting a Data Recovery and Backup Service:

Data recovery and backup services provided by third parties are on the rise, as was previously mentioned. With rising data security worries, stringent regulatory compliance requirements, and an increase in the volume of data being kept and used in today’s environments, choosing a backup and recovery service has become an increasingly difficult decision for many organisations. It is now impossible to avoid the difficulty that organisations are currently facing. Five important factors to think about while selecting backup and recovery options are listed below:

Continual and Trustworthy Backups

Find a simple-to-use gadget. Specifically, a solution that makes it practical and simple to run routine on-demand and automated backups. You should be able to analyse how your data changes between backups using these features.

Customer Service

Data loss is unpredictable, there is no telling when things could go wrong. Therefore, it’s crucial to know what kind of support you may obtain. Can you, for instance, just contact them via email? Can they be reached by phone? Do they offer support around-the-clock? When choosing the best recovery and backup solution, your organisation should be asking itself questions of this nature.

Integrity and Security

Your organisation needs to be able to have confidence that your data is secure given the rise in security and legal compliance regulations. Consider asking yourself things like: Where are our data being stored? Our data is encrypted in what way? Consider adhering to the CCPA and GDPR norms and regulations.

Bring functionality back

Unfortunately, it is frequently impossible to restore Salesforce data without also recovering the information. The structure of objects, their fields, and the page layouts connected to them are all described by metadata. Therefore, since both metadata and your data are essential to this process, pick a solution that works best at restoring both for your organisation.

Data Access

Having quick access to data is essential during data loss. Find a plan that hits your organization’s RPO and RTO numbers by collaborating with your solution supplier. Services that fall short of your expectations will have an influence on your organization’s capacity to recover from such data losses, compromising business continuity and costing you money.

last thoughts

Many people will appreciate Salesforce’s return to this market with the relaunch of the Data Recovery Service. As previously stated, Salesforce intends to test and challenge its partners by creating a native backup and restoration service on the Salesforce Platform. In order to compete with partners and other third-party solutions, which have a sizable client following, major upgrades must be made to the Salesforce backup and recovery functionality. Given the recent success of OwnBackup, it will be interesting to watch what features Salesforce develops and implements. In general, the data backup market has a bright future, especially given how Salesforce decides to improve and distinguish this aspect of their product in collaboration with partners.

Please contact info@makepositive.com or fill out the contact form on our website if you would like to chat with one of makepositive’s specialists about setting up a review, your company alternatives, or the best approach for hiring a backup provider.

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